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Frequently Asked Questions (FAQ)


Start Here:

  1. About Us
  2. Contact Us
  3. Address
  4. Accreditation
  5. Credentials
  6. Cost
  7. Brochures
  8. Proctor
  9. Espanol
  10. Enrollment

General:

  1. Payment(s)
  2. Receipts(s)
  3. Score(s)
  4. Transcript(s)
  5. Shipping
  6. Login Problems
  7. Student Store
  8. Refunds
  9. Technical Support Issues
  10. Medical Schools or Militiary

Traditional High School:

  1. About Traditional
  2. Traditional Curriculum
  3. Traditional Transfer Credits
  4. Traditional Help
  5. Home School

About Other Services

  1. Other Services
  2. About Resumé Creator (ROCCS)
  3. About ATB College Prep
  4. About Test Prep SAT, ACT, GED, State Exit Exams, etc
  5. Glossary

         Read Our Honor Code


1. About Us
Franklin Virtual High School opened in 2009 as an online alternative to traditional high school education. We are located in Tallahassee Florida, with corporate offices in Scottsdale, Arizona.  We are a Fully Accredited school through the Southern Association of Colleges and Schools  (SACS).  Our graduates continue on to Government jobs, Military, Universities, Trade schools and other High Schools.  Our curriculum has been recognized for promoting and maintaining a well-balanced education program and for meeting or exceeding standards considered essential for quality education.  Students may enroll in as few or as many classes as they wish and may add or drop them at any time.  FVHS was designed with the student in mind.  Our courses are available entirely online, including our quizzes, tests, exams, lab work, and study materials.  Our caring and supportive staff are here to assist you throughout your education process to ensure a successful, nurturing and happy experience. Learn More

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2. Contact Us

  • Chat :      Quickest Response
  • Email :     Medium Response
  • Phone :   Slowest Response (888) 990-FVHS

    Support is Closed Evenings, Weekends and Holidays.

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3. Address
East Coast  :   545 E. Tennessee St Tallahassee, FL 32301
West Coast : 16427 N. Scottsdale Rd  Scottsdale, AZ 85254
Learn More

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4. Accreditation
FVHS is AdvancED / SACS accredited and recognized by all major colleges and employers.

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5. Credentials
Accredited by SACS BBB  A+ Rating CEEB School code #102457 FL Dept. of Education  #5466. Learn More

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6. Cost
Please review the Price page for details. Learn More

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7. Brochures
Please visit our Brochures page for program information suitable for printing at home.

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8. Proctor
A Proctor is someone that is assigned to monitor a student during the testing process. Learn More

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9. Español
Lo sentimos, no en este momento. Por favor, vuelva con nosotros en el futuro.

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10. Enrollment
Simply find the program you are interested in from the top navigation menu, then click the register button on that page.

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11. Payment(s)
You will be prompted to make payment before you can begin. At this time we only accept Credit Cards for payment.

* Adult Adult Track students have a one time fee * All other programs have recurring fees (no contracts no committments)

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12. Receipt(s)
While in your account, there is a tab called “Purchases”. Click on that tab, and next to each order is a “track my package” link as well as an option to print a copy of your receipt.

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13. Score(s)
All scores are accessible within your account. You can easily track your progress including reviewing and repeating courses. Our teachers and staff will proactively assist you should the need arise.

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14. Transcript(s)
Official Transcripts can be ordered by visiting either the “Registrar” link or transcript request (same) from the top of our website.
There are 3 options for Transcripts:

  • Online Unofficial Transcripts
  • Fax  Official Transcripts
  • Mail Official Transcripts (fee)

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15. Shipping
Processing paperwork typically takes 1-2 business days, thereafter all mail correspondence is sent by USPS 2 day mail. You can locate your tracking information by logging into your account and locating the "Purchases" tab.

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16. Login Problems
If you can’t remember your password, click the “HELP! I lost my password!”link under the login area.
If your email address has changed, please send an email to tech support by visiting the contact page.

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17. Student Store
Visit our student store here

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18. Refunds
We have many programs available to students. Please check our refund policy page for product specific details. Please contact us by email with a written request so that we may better assist you.

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19. Tech Support Issues
Before contacting support, be sure to visit our Plugins Page to ensure your computer is setup correctly.

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20. Medical Schools or Military
Yes, we have many students continue on to both Military enrollment and Medical programs.

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26. About Traditional
You can watch a Video Tour of our Classroom Here.
We have several options for Traditional High School Students:
A) Incoming Freshman - Choose our Career or College emphasis curriculum (100% Online).
B) Transferring Students - Simple registration and transfer process, and graduate from FVHS.
C) Home Schooling - Online courses at your own pace, to earn your FVHS diploma.
D) Independent Study - Accelerate your education or take concurrent classes.
E) Recovery Classes - Select any FVHS needed class to recover and graduate “on time.”
F) Assessment Tests - Interactive ACT/SAT learning at a fraction of the cost of other programs.
G) Adult Track - Adults 18+ online exam program A single semester is aprox 60 hours in length. A full year requires about 120-150 hours. This is a combination of online videos and exams, as well as online lab work. Classes may be longer due to homework and reading material being included in the course.

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27. Curriculum

Career Prep Diploma Program This program’s curriculum is designed to enable you to pass exits exams such as AIMS,  FCAT, SAT, or ACT. Graduates will be positioned to immediately enter the job market.

College Prep Diploma Program This program’s curriculum is designed to enable you to pass exits exams such as AIMS,  FCAT, SAT, or ACT. Graduates will be positioned to enroll in college. A single semester is aprox 60 hours in length. A full year requires about 120-150 hours. This is a combination of online videos and exams, as well as online lab work. Classes may be longer due to homework and reading material being included in the course. Learn More

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28. Traditional Transfers Credits
We do accept transfer credits.  Please enroll and contact an admissions advisor for support.  Your transcripts from your previous high school will be necessary to ensure proper class placement.

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29. Traditional Help
We will monitor your progress at all times and make sure you are on task, and will check in with you from time to time to ensure you are ok. If you need additional assistance, simply click the Contact us link and let us know what the issue is.

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30. Home School Take the work out of providing your own homeschool.  Enroll with FVHS and earn an accredited diploma recognized acceptance everywhere. Learn More

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31. Other Services
We also offer:

32. About Resumé Builder by ROCCS
We offer a robust resumé building tool for all graduates.  For more details please visit ROCCS. ROCCS is an acronym for: Responsibility, Organization, Collaboration, Communication, and Success. These are key areas employers are reviewing when interviewing potential employees.

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33. About ATB Prep
Most community colleges (and many other vocational and private schools) require new students to complete an assessment test to ensure they are ready for college level classes. This assessment test, often called an “Ability To Benefit” test (or ATB) is required for all students that have been out of school for more than a year. However most people are caught off guard and not ready for this test, and thus it may not be an adequate representation of your skills. Brush up on your skills first with our ATB PREP (Free to all graduates) to ensure you aren’t stuck taking an expensive college class that isn’t suitable for your needs.

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34. About Test Prep - SAT, ACT, GED, State Exit Exams, etc We offer a full set of pre-grad and post-grad testing preparation services. Visit our programs link at the top of our main site for details, or find additional test prep courses at the Test Prep website today for complete details.
Minimum Test scores to pass:
SAT Reading 410
SAT Math 340
ACT Reading 18
ACT Math 15

 


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35. Glossary of Terms

  • ACT                  - American College Testing - College admissions exam
  • Adult Track        - A rigorous online exam process to satisfy graduation competency
  • ADVANC-ED  - Parent organization for SACS, NWAC and NCA
  • ASVAB             - Armed Services Vocational Aptitude Battery - Military Entrance Exam
  • ATB                  - Ability To Benefit - College entrance exam
  • Blog                  - A web page to share information
  • BBB                 - Better Business Bureau - Organization to mediate business customer relations
  • GED                 - General Equivalency Development Exam - administered by Acenet.edu
  • FAQ                - Frequently Asked Questions
  • PROCTOR     - An individual that monitors a test taker
  • NCA                - North Central Association Commission on Accreditation - Accreditor
  • NWAC             - Northwest Accreditation Commission - Accreditor
  • TPS                  - Test Prep Solutions - full 24/7 access to testing
  • ROCCS           - Our Resumé tool = Responsiblity, Organization, Collaboration, Communication, Success
  • SACS                - Southern Association of Colleges and Schools - Accreditor
  • SAT                   - Scholastic Aptitude Test - College admissions exam
  • Traditional       - Traditional High School including classes (vs Adult Track)

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SAT® is a trademark registered and/or owned by the College Board, which was not involved in the production of, and does not endorse, the SAT® Prep program offered by Franklin Virtual High School .

 


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